First Lines FZ LLC/CREALITYUAE provides back-to-back warranty policy with Creality 3D and it is subject to the approval and the terms and conditions of Creality 3D.

Our clients enjoy 48 hours of grace period during which they can return the purchased items as long as the said items were not used and in their original packing. We apologize for not accepting any return beyond 48 hours from the date of purchase. If the machine or the part subject to the invoice was assembled, fixed and/or commissioned by our staff the return policy will become void. For assembly, please follow the instructions in the user manual. The 3D printer is a utilitarian machine. The user/owner of the 3D printer should be able to assemble, calibrate and operate the machine properly and in a safe way.

For the best 3D printing results, the user/owner of the 3D printer should have good
knowledge of 3D modeling software and 3D printing software. Creality3D is providing a large library of instructions video through the following YouTube channel
https://www.youtube.com/c/Creality3D. Please subscribe to have access to assembly, maintenance and operation videos for all available Creality 3D printers.

For return or maintenance, the customer is responsible of delivery and pickup of the
machine.
What is covered in the warranty?
1-year limited warranty starting from the date of purchase. To activate the warranty, the
client shall send us a video of the damaged parts highlighting the issue. The video can be sent to the following email address: customerservice@crealityuae.ae along with a copy of the invoice.

Any defected materials, workmanship of product from factory will be covered during the period of the warranty as long as the following conditions were met
1- User of the product is in the country of the purchase
2- Defective product is original Creality product
3- The product was purchased orderly from CrealityUAE or any selling point approved by First Lines FZ LLC
4- Proof of purchase
5- The product is assembled and used as per the user manual that is included in the package

What is not covered in the warranty?
Creality, First Lines FZ LLC does not guarantee the service as result of
1- The proof of purchase being altered or made illegible
2- The product label or serial number being altered or made illegible
3- Wear and tear parts; including: Nozzles, pulleys, belts, hot-end assembly, bed
platform, sensors, PTFE tubes, all connectors, power cables, moving parts.
4- Malfunction or damage caused by buyer's retrofitting or improper installation and
usage
5- Malfunction or damage caused by use in non-recommended environment &amp, conditions
6- Malfunction or damage caused by use in different/order ways than recommended
7- Malfunction or damage caused by negligence, misuse and lack of maintenance
8- Malfunction or damage caused by force majeure such as fire, flood, earthquake...etc.
9- Malfunction or damage caused by using non-genuine or different brand parts and/or consumables
10- Resin printer LCD screens have a limited warranty period of 3 months.
11- Delivery charges within UAE and GCC.
What is covered in the price?
1- The machine & the machine parts as packed from origin
2- User manual
3- Assembly tools as packed from origin
4- Online tech-support
What is not included in the price?
1- Machine assembly and testing
2- Sample printing
3- Technical support at the location of delivery
4- 3D printing software support
5- 3D printer operation support
6- Unless mentioned in the invoice the delivery is not included in the price
Technical support
The user/owner of the 3D printer should be able to assemble, calibrate and operate the
machine properly and in a safe way. For the best 3D printing results, the user/owner of the
3D printer should have good knowledge of 3D modeling software and 3D printing software.
Creality3D is providing a large library of instructions video through the following YouTube
channel https://www.youtube.com/c/Creality3D. Please subscribe to have access to
assembly, maintenance and operation videos for all available Creality 3D printers.

For any further assistance, our certified staff can provide the required support as
per the following service table: