Shipping (international shipping; importing goods)
All our products are genuine Creality 3D products and imported directly from the factory. We try our best to keep our supply chain fluid and in order. However, the shipping time frames may be subject to changes due to various circumstances that may affect the work of the shipping lines. Although such situations are out of our control, we shall always try to provide our clients with suitable solutions that can be tailored case by case.
All orders are shipped from our storage facilities in Dubai within 24 to 72 hours of you placing the order using using reliable and licensed 3rd party courier services. The delivery within the UAE make take from 24 to 72 hours based on the time of booking and the delivery location. Certain items may require tailored delivery solution which should be proposed to the client should they request such service. Orders are shipped with a tracking number so clients can track their shipments every step of the way! The delivery terms and conditions are back to back with the terms and conditions of the courier service provider. Therefore First Lines FZ LLC is not responsible for the delays that may be caused by the courier service's.